Are all your products organic?
Rockbalm's products are full of healing, nourishing, and beneficial ingredients found in nature, including as many organic, wild-harvested and natural ingredients as possible.
What is the shelf life of your products?
We do not use any preservatives but each product has added vitamin E to make our products shelf stable for 12-18 months. We manufacture our products in small batches to ensure freshness.
Are your products gluten free?
Yes, always and forever. All of Rockbalm's products are Gluten-Free. All Rockbalm products are produced in a 100% gluten free environment.
Can I find your products in stores?
Rockblam products can only be purchased from our online store.
What type of essential oils are used in your balms?
We use only high quality certified organic essential oils from makers Pranarom or Devine Essence in all our products.
What is the return / exchange policy?
We want you to love our products so if there is any manufacturing issue with your product, please let us know within 30 days of receipt.
Do you give out samples?
Every Rockbalm order somes with free samples.
Are essential oils safe?
Essential oils are powerful tools and can function like medicine for the skin. As with all medicine, proper dosing is important. I use essential oils with total respect for ratio and balance to achieve formulas that are as safe as they are beautiful and effective. Equally important with essential oils is the source, quality and processing. Essential oils are commonly diluted or completely adulterated and this is a serious issue - and one of the reasons we sometimes see general incompatibility issues. We are committed to the painstaking process of securing the very best, freshest, and completely authentic and skin-compatible plants, oils, and minerals in the world, with no compromise for scarcity or cost.
Should I refrigerate my products?
If your products were shipping out during warm /hot wather, we encourage you to put the balms, lip balms, serums and oils in the fridge for an hour. We also advise to keep all your products in a cool try place.
Are your products cruelty free?
Always and forever. The owner of Rockbalm is has been a vegetarian most of her life and is also a Naturopath that has worked in animal rescue for over 35 years. Rockbalm is very sensitive to animal issues. The beeswax we use is ethically sourced. Though some vegans may not want to use beeswax, we also have many vegan option.